Cancellation and Refund Policy – Amazon Protein
1. Introduction
At Amazon Protein, your satisfaction is important to us. If you're not completely happy with your purchase, we’re here to help make the cancellation, return, or refund process as smooth as possible.
2. Cancellations
2.1 Order Cancellation
You can cancel your order within 24 hours of placing it.
To request a cancellation, please contact us immediately at Support@modish7.com.
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If your order has not been shipped, we’ll cancel it and issue a full refund.
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If your order has already been shipped, please refer to our Return Policy below.
3. Returns
3.1 Return Eligibility
To be eligible for a return:
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The item must be unused, unopened, and in its original condition.
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It must be returned in the original packaging.
3.2 Return Process
To start a return, email us at Support@modish7.com with your order number and reason for return.
We’ll provide step-by-step return instructions.
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Return shipping costs must be covered by the customer.
4. Refunds
4.1 Refund Process
Once we receive and inspect your return:
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If approved, a refund will be processed to your original payment method within 5–7 business days.
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Actual timing depends on your bank or card issuer.
4.2 Late or Missing Refunds
If you haven’t received a refund yet:
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Recheck your bank account.
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Contact your credit card company — processing time may vary.
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Still no refund? Contact us at Support@modish7.com for assistance.
5. Sale Items
Only regular-priced items are eligible for refunds.
Items bought on sale or discount are non-refundable.
6. Exchanges
Exchanges are only allowed for the same item within 5–7 days of delivery.
Please email us at Support@modish7.com to arrange an exchange.
7. Shipping
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Customers are responsible for return shipping costs.
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Shipping fees are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Us
Have questions about our policy? We’re here to help.
📧 Support@modish7.com