We at MODISH7 INTERNATIONAL have formulated all our products with care, to deliver the best possible results for you. We hope you will love our products as much as we do. We strive every day to offer the best shopping experience on our website, and our team ensures that the necessary care is taken when we ship your products to you. In case of any issues, we apologize for any inconvenience it might cause.
How to Return:
STEP 1: Raise a return/replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
Please raise a request here with order and contact details.
You can also raise a request with us using the Chat option.
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
STEP 2: Give us 2 working days to review your return request.
STEP 3: After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
STEP 4: In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet or Bank Account.
STEP 5: After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
-
Wrong product delivered
-
Expired product delivered
-
Damaged product delivered – Physical damage/tampered product or packaging
-
Incomplete order
-
Missing products
Under what conditions return/ replacement requests will not be accepted?
-
Opened/used/altered products
-
Original packaging (mono cartons, labels, etc.) missing
-
The return/replacement request is generated after 7 days from the date of delivery
-
The damaged/ missing product is reported after 2 days from the date of delivery
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
For any other product related concerns, please let us know if you have any questions, our Team is happy to help! Please contact us at Support@modish7.com and we shall get back to you in 48 business hours.
We also accept refunds of prepaid orders in the below circumstances:
-
You want to cancel your order & it has not yet been shipped: Your order can only be cancelled if it is not yet shipped from our warehouse.
-
Product unavailability at our end.
-
Return to Origin of your prepaid order.
If you haven’t received your refund after 7 business days, we recommend contacting your bank and/or credit card company. If you still have not received your refund, please contact us immediately at Support@modish7.com.
HOW TO REPLACE:
If you receive the wrong, expired, incomplete, or damaged product, or if the package is missing, email Support@modish7.com within 24 hours with relevant photos and details. Replacements are processed in 7-10 business days.
Terms & Conditions:
-
Product must be returned within 7 days of receipt.
-
Less than 1/3rd of the product must be used.
-
Kits must be returned completely.
-
Promotion codes are not refundable.
-
Free gifts and samples are non-returnable.
-
Only products purchased on MODISH7 INTERNATIONAL are eligible for return or exchange.
-
Invalid or expired payment methods will receive gift coupons instead.
-
Gifts without invoice/order number are not eligible for return.
-
Fraudulent requests will be rejected.
Marketplace & Authorized Re-sellers:
If you purchased from another marketplace or re-seller, please contact them directly for returns or exchanges. Only orders placed on MODISH7 INTERNATIONAL are eligible under this policy.
Customer Support:
-
Business Hours: Monday to Saturday, 9 am – 6 pm
-
Email: Support@modish7.com
-
All queries responded to within 48 hours
Please report damages or missing items immediately with photos. Our packaging is monitored under CCTV. We recommend checking your order upon delivery and rejecting the shipment if it appears damaged.
Emails about order confirmation and dispatch will be sent regularly. Please ensure your inbox settings allow emails from us.
Note: Always patch test our products. Natural actives may react to climate changes, but all products are quality-checked and FDA approved.